🔄 Return & Refund Policy – NicoSt. Threads

Effective Date: June 15, 2025
Website: www.nicostret.com
Brand: NicoSt. Threads – A Common Thread Brand

🧾 1. Return Eligibility

We accept returns on eligible items within 14 days of delivery, provided:

  • The item is unworn, unwashed, and in original condition

  • All original tags and packaging are intact

  • Proof of purchase is included (e.g., order number or receipt)

❌ 2. Items That Are Final Sale

We cannot accept returns or offer refunds for:

  • Custom or made-to-order items

  • Sale or discounted items

  • Gift cards

  • Items showing signs of wear, wash, or damage

🔁 3. Exchanges

We do not process direct exchanges.
If you need a different size or color, please initiate a return and place a new order for the item you want.

💵 4. Refunds

Once your return is received and inspected:

  • We’ll notify you by email of the refund status

  • Approved refunds will be processed to your original payment method

  • Refunds typically take 5–10 business days to post, depending on your bank

Shipping costs are non-refundable unless the item was defective or sent in error.

🛒 5. Return Shipping

  • Return shipping is the responsibility of the customer unless the item was defective

  • We recommend using a trackable shipping service

Return packages should be sent to:
NicoSt. Threads Returns
409 E Montgomery XRD Ste 6A
Savannah, GA 31406

📩 6. Start a Return

To initiate a return, email:
returns@nicostret.com
Include your order number, item(s) being returned, and reason.