Frequently Asked Questions

Orders typically process in 2–3 business days (Mon–Fri, excluding holidays). Pre‑orders have their own timelines on the product page.

Standard domestic delivery is usually 3–8 business days after fulfillment. Expedited options appear at checkout when available. International timelines vary by destination and customs.

Yes, to select countries. Duties/taxes are assessed by your local customs authority and are the customer’s responsibility unless stated otherwise at checkout.

A tracking link is emailed as soon as your order ships. You can also use the site’s Order Tracking with your order number and email.

Pre‑orders secure your piece before production begins. Your payment method is charged at checkout. Estimated ship windows appear on the product page. We’ll email any updates.

You may cancel within 24 hours of purchase for a full refund. After 24 hours, production may have started—contact us and we’ll do our best.

We’ll notify you with a new timeline. For significant delays, you can request a refund before shipment.

Unworn, unwashed items in original packaging are returnable within 30 days of delivery. Final‑sale and customized items aren’t eligible. Start a return via your order email or contact support.

Yes. Exchange for a different size or color within the same style when inventory allows. If an exchange isn’t available, we’ll refund once your return is received.

Contact us within 14 days of delivery with photos. We’ll replace or refund quickly.

Most styles feature a modern, tailored fit. Check the size chart and garment measurements on each product page. When in doubt, size up for a relaxed drape.

Each product page includes a detailed size chart and fit notes. Need help? Email sizing@nicostreet.com.

Premium cottons, performance blends, and specialty fabrics chosen for comfort and longevity. Fabric composition appears on each product page.

Generally: machine wash cold, gentle cycle; tumble dry low or hang dry; avoid ironing decoration. Always follow the care label.

We verify team names and iconography with public references and community input before launch. If we miss something, tell us—we’ll correct it in the next run.

Some capsules are community‑tribute designs; others may be officially licensed. The product page clarifies status.

Major cards, Shop Pay/Apple Pay/Google Pay (where available), and select BNPL providers at checkout.

We collect applicable taxes based on your shipping address in accordance with local laws (including Georgia). Taxes display at checkout.

Yes—digital gift cards are delivered by email and can be redeemed at checkout.

We produce many items only after you order them, reducing overproduction and enabling broader sizing and design options.

No. We partner with premium labs and review samples before publishing products to maintain NicoSt. standards.

On‑demand helps reduce waste. We prioritize durable fabrics and timeless design to extend garment life.

No. Creating an account lets you view order history, save sizes, and speed up checkout.

Email support@nicostreet.com. We aim to reply within one business day.

Join the Savannah Heritage Club for early access to drops, pre‑orders, and private events.

NicoSt. Threads is a division of Common Thread – A Mydell House LLC (Georgia). Part of The Textile Trust.

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